Contact Centre Specialist

2 days ago

Ormesby, Redcar and Cleveland, United Kingdom Ongo Recruitment Ltd Full time

Job Summary:

As a Contact Centre Specialist with Ongo, you will be responsible for providing top-notch customer service to our clients. You will handle enquiries via digital and social media platforms, telephone services, and face-to-face customer centre service.

You will have a focus on resolving the majority of enquiries right first time, with an emphasis on supporting customers to find solutions that meet their needs.

Key Responsibilities:

  • Provide exceptional customer service via various channels (digital, phone, face-to-face)
  • Handle complex customer enquiries in a timely and effective manner
  • Collaborate with colleagues to achieve team objectives and deliver excellent customer experiences

Benefits:

  • A competitive salary range: £28,000 - £35,000 per annum
  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment

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