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Night Operations Manager

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Overview:

We are seeking a Night Residences Concierge Assistant to join our team at AccorHotel, a leading hospitality company. As a key member of our residential concierge desk, you will be responsible for providing exceptional service to our residents, ensuring a seamless and luxurious experience.

About the Position:

The successful candidate will have recent experience working in luxury residential environments or 5-star hotels, with a proven track record of delivering exceptional service. You will be an excellent communicator, able to work effectively with staff, residents, and guests, while maintaining a professional demeanor under pressure.

Key Responsibilities:

  • Provide exceptional customer service to residents, responding to their needs and requests in a timely and efficient manner.
  • Collaborate with other departments, including Security, F&B, Housekeeping, Engineering, and Spa, to ensure a smooth and consistent service.
  • Manage time-sensitive targets, prioritizing tasks and deadlines to meet the needs of residents.
  • Develop and maintain good relationships with residents, resolving issues and complaints in a professional and courteous manner.
  • Perform additional duties as required, including working in a different department or restaurant than usual.

What We Offer:

  • Competitive salary, estimated around £28,000 - £35,000 per annum.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including pension scheme, health insurance, and employee discounts.