Retail Partnership Development Manager

We are seeking a highly skilled and experienced Retail Partnership Development Manager to join our team at Ten Lifestyle Group. As a key member of our global team, you will be responsible for driving growth by securing new partnerships across various industries, identifying relevant brands and retailers, and negotiating the best rates and offers for our members.

Your role will involve taking full accountability for your partnerships, ensuring you deliver on all client and member requirements, focusing on driving increased engagement online and offline, and ensuring the business has excellent knowledge of your partnerships. You will also be responsible for identifying other revenue opportunities such as commission.

You will be a natural communicator who always takes the time to keep your team and colleagues informed and up to date. You will be recognised as a supportive, effective, and highly driven colleague, with the ability to work effectively and professionally during periods of high pressure.

Key Responsibilities

• To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling, and where it's right to secure commission agreements
• To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• Monitor redemption, data analytics, and demand of a brand or service to ensure it's resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty, and revenue
• Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To ensure you are fully aware of all best practice and are consistently adhering to these
• To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
• Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes, and implementing processes learnt from other teams or regions
• Propose and implement new strategies, campaigns, and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue, and efficiencies
• Contribute to wider strategic goals for the global team or for wider region with support from Global Director and Head of Region
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
• To create and nurture a culture of success, professionalism, and mutual support within the team
• Work with Client Services and Regional Business Development Managers with any client-related matters; supporting on new business proposals
• Be available to lead, maintain, and support on any established client relationships

Requirements

Skills & Qualifications

• Experience in procuring products, benefits, and offers, contract management, and negotiation
• Broad working knowledge of key retail brands across a range of sectors
• Ability to initiate and lead on new business initiatives and proposals; ensuring these are aligned with the team's key objectives
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
• Proven track record of negotiating and procuring offers
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients, or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date
• Great people skills; you will be recognised as a supportive, effective, and highly driven colleague. Having the ability to work effectively and professionally during periods of high pressure

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds, etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year
• Access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who Are We

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment, and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment, and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac, and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services, and luxury brands. Corporate clients use Ten's services to acquire, engage, and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships, and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video