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Field Service Operations Manager

2 months ago

Portsmouth, Portsmouth, United Kingdom Acapella Recruitment Full time

Job Summary:

A leading provider of construction equipment solutions is seeking an experienced and dynamic Field Service Manager to join their team at Acapella Recruitment.

About the Role:

As a Field Service Manager, you will be responsible for leading a team of service technicians to ensure timely and efficient delivery of services to clients.

Key Responsibilities:

  • Lead a team of service technicians to achieve service delivery targets
  • Develop and implement service delivery strategies to improve customer satisfaction
  • Collaborate with the sales team to identify new business opportunities
  • Manage service contracts and ensure timely renewal
  • Monitor and analyze service delivery metrics to identify areas for improvement

Requirements:

To be successful in this role, you will need:

  • Proven experience in a field service management role
  • Strong leadership and team management skills
  • Excellent communication and customer service skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving skills

What We Offer:

A competitive salary of £45,000 - £50,000 per annum, plus a performance-related bonus, and the opportunity to work with a leading provider of construction equipment solutions.