Customer Service Operations Specialist
1 week ago
About the Job
This shift-based role involves working from our Luton office, covering a mix of day, night, weekend, and bank holiday shifts (with 2 weekends off per month) on a 12-hour basis.
- Key responsibility is handling calls and emails daily, centered around on-the-day disruption for customers.
- You will support initial incident response teams to deal with complex customer issues or wide-scale incidents impacting customers.
- Collaborate with various stakeholders across Airline, Retail, and Destination Teams to build a valuable TUI network.
- Empowered to solve issues on the spot wherever possible.
- Involved in project work through regular 1:1s.
- Manage multiple systems accurately to ensure customer information is logged where necessary.
About You
- Demonstrate exceptional customer service skills.
- Maintain a continuous improvement mindset to think creatively.
- Team player with self-management skills and ability to work individually when required.
- Able to multi-task and prioritize for the best interests of customers and TUI business.
- Attention to detail with accurate record-keeping.
- Confidence using multiple systems with large datasets.
About Our Offer
- Fantastic holiday benefits, including discounts and special offers.
- Comprehensive Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
- Discretionary Bonus Scheme.
- Competitive rates with foreign exchange services.
- Pension scheme and life assurance.
TUI values diversity and inclusion, aiming to create a workplace where individual uniqueness shines through and inspires the future of travel. For more details, visit our Smile page.
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