Foreign Exchange Consultant

Job Title: Foreign Exchange Consultant

Job Summary:

We are seeking a highly motivated and experienced Foreign Exchange Consultant to join our team at Hays Travel. As a Foreign Exchange Consultant, you will be responsible for ensuring the profitability of our foreign exchange bureau, providing exceptional customer service, and driving business through social media, events, and maintaining relationships with existing customers.

Key Responsibilities:

• Ensuring profitability of foreign exchange bureau
• Achieving given foreign exchange targets, including set KPI's
• Converting Hays Travel customers to purchase
• Maximising individual and team sales of foreign exchange
• Providing exceptional customer service at all times
• Assisting with the day-to-day operation of the bureau
• Increasing exposure of bureau and developing new business leads
• Using social media to promote offers, generate customer engagement and sales leads
• Maximising all opportunities by following foreign exchange sales structure
• Monitoring local competition and managing rates and margins effectively on a daily basis
• Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
• Accurate cash reconciliation and banking
• Responsible for minimising risk and mitigating errors
• Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
• Responsibility for security of the bureau
• Willingness to participate in training appropriate to own development
• Adhering to company policies and procedures
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures, including health and safety
• To treat all employees, customers and suppliers with dignity and respect

Requirements:

• Good accuracy and numerical skills
• Excellent administration and organisational skills
• Effective communication service and customer service experience
• Competent IT skills
• Passionate about travel and tourism
• Good sales/target experience
• Customer focussed
• Problem solving
• Team player
• Good organisational and time-management skills
• Excellent communication skills