Area Operations Manager

3 weeks ago

Andover, Hampshire, United Kingdom Correct Contract Services Limited Full time
descriptions2": "

About Correct Contract Services Limited

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We are a leading provider of whole house retrofitting services, committed to delivering high-quality projects that meet the needs of our clients.

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Job Summary

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We are seeking an experienced Area Project Manager to join our team, responsible for overseeing and coordinating projects across England, ensuring timely and effective delivery of our mission to develop energy efficiency and sustainability in residential properties.

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Key Responsibilities

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  • Manage site managers/supervisors to ensure contract compliance with all work streams and business activities.">
  • Be available to train, develop and guide contract managers.">
  • Build and develop a robust top-class customer experience across all engagements and all work streams within CCS.">
  • Support other departmental managers within the team and staff/direct reports.">
  • Ensure continuous improvement and application of CCS business/quality processes in all aspects of our service.">
  • Manage, improve and maintain first-class processes and end-to-end management of works and company processes.">
  • Arrange and manage meeting schedules and enforce actions and improvements.">
  • Develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently.">
  • Continually improve customer satisfaction, client reporting, WIP and IT interfaces.">
  • Organize, host and manage client meetings and briefings.">
  • Manage any trainees and formal training plans, improvement plans.">
  • Complete staff appraisals, reviews, recruitment and disciplinary as required within your teams.">
  • Build positive relationships and collaboration between operational delivery teams and commercial functions within the business.">
  • Engage with compliance and HR to ensure CPD and continued training for administrative staff across the business.">
  • Provide business forecasting and in-depth reporting to Operations Manager weekly/monthly and quarterly.">
  • Manage and plan all programmes of works across all retrofit contracts across England.">
  • Ensure robust weekly and monthly reporting regimes from contract management teams, non-conformance and defect management. Reported to Operations Manager.">
  • Ensure timely and effective business process via Protean/management systems to aid accurate and speedy valuations, invoicing and work close down from all branches and contract areas.">
  • Manage clients, escalations, contractual problems and improvements proactively in a partnership focus.">
  • The Area Project Manager may be required to undertake any other duties as directed by the line manager.">
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What We Offer

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  • 26 Days Annual Leave + 8 Bank Holidays">
  • Option to buy and sell annual leave">
  • Sick Pay">
  • Pension scheme">
  • Supportive work environment with a focus on teamwork and collaboration.">
  • Access to ongoing training and professional development opportunities.">
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Salary

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£55,000 - £75,000 per annum (dependent on experience).

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Requirements

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To be considered for this role, you will need:

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  • Experience and proven track record of at least 5 years at management level.">
  • Proven experience in the management of similar contracts/contract managers of a turnover in excess of 3M would be a preference.">
  • Proven commercial management skills and awareness, understanding of finance mechanisms such as forecasting and PNL analysis.">
  • Formal qualification in operational management and preferably technical training in one of CCS main disciplines Gas, Electrical, Retrofit.">
  • Minimum of 5 years experience as a contract manager.">
  • Experience of working across all work streams installation, maintenance, projects.">
  • Commercial knowledge of accounting, NHF/SORS, process management in social housing sector.">
  • Proven experience in top-class customer service.">
  • Willing to gain further qualifications in operational business management.">
  • IT understanding of management systems, KPIs, WIP and service through innovation.">
  • Digital awareness and customer experience knowledge.">
  • Understanding of JCT. MTC, NEC and partnership contracts.">
  • Understanding of compliance requirements and process management in social housing sector.">
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How to Apply

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If you are a motivated and ambitious individual who is looking to take their career to the next level, please submit your application.

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Contact Information

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Please note that this job description is not exhaustive and is subject to change.

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We are an equal opportunities employer and welcome applicants from diverse backgrounds.

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A clean UK driving license and DBS check will be required.

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