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Administration Team Leader

1 month ago

Manchester, United Kingdom Change Grow Live Full time

About the Role:

We are seeking an experienced Administration Team Leader to join our team in Manchester. As a key member of our team, you will be responsible for providing administrative support to our service users, managing our email inbox, processing referrals, and monitoring our social media channels.

Key Responsibilities:

  • Work closely with the Management Team to ensure that the administration, IT and telecommunication systems operate in an effective and efficient manner.
  • Develop and nurture sound relationships with both Change Grow Live Business Support and external office and equipment suppliers.
  • Provide advice, information and reports clearly and concisely via the most appropriate channel, whilst being sensitive to the needs of the audience.
  • Maintain accurate and comprehensive records / data collection on clients, as required by NDTMS, Public health and Change Grow Live performance frameworks and reporting requirements.
  • Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner (CRIIS, Quit Manager or equivalent system).
  • Be the main port of call for all administration relating matters as well as undertake regular and ad hoc requests from the Nurse Manager, Project Manager, Data Manager, and other Change Grow Live Senior Management.
  • Be a supportive line manager to our team of Admin Staff.

About You:

To excel in this role, you should possess:

  • Experience of and ability to lead, inspire and develop a team.
  • IT literacy and experience of using data management systems including proficiency in word processing, data entry, maintaining databases and familiarity with Outlook, Word, Excel, Microsoft Teams, Zoom.
  • A clear understanding of data protection, information sharing and confidentiality issues.
  • The ability to prioritise and have good time management skills.
  • Good interpersonal skills and a willingness to work flexibly as part of a team.
  • Knowledge of Health and Safety requirements and procedures.
  • Qualification in office/data administration (desirable but not essential).

What We Offer:

  • 25 days of annual leave (plus bank holidays ), increasing by one day for each year of service (capped at 30 days).
  • A paid 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assist Programme.
  • Contributory pension scheme.
  • An array of benefits, including discounts for shopping, cinema, holidays, and more.
  • A friendly and supportive team.
  • Opportunities for training, career development, and progression.
  • A Refer a Friend Scheme.