Service Support Associate

3 weeks ago


London, Greater London, United Kingdom Citizens Advice Full time

Job Summary:


Citizens Advice is seeking a highly organized and detail-focused Service Support Assistant to join our team. As a Service Support Assistant, you will be the first point of contact for both internal and external stakeholders, providing essential support through email and phone communications. You will engage in diverse tasks, such as generating management reports, handling financial processes like purchase orders and invoice management, and facilitating service recharges across our advice teams. Beyond these functions, you will play an integral role in supporting projects and team initiatives, managing audit registers, updating strategic roadmaps, taking meeting minutes, and documenting impactful case studies and client stories.



About the Role:

  • Provide excellent customer service and support to internal and external stakeholders, responding to emails and phone calls in a timely and professional manner.
  • Generate management reports, handle financial processes, and facilitate service recharges across our advice teams.
  • Support projects and team initiatives, managing audit registers, updating strategic roadmaps, taking meeting minutes, and documenting impactful case studies and client stories.
  • Work collaboratively with the team to uphold our commitment to quality, inclusivity, and efficiency.


About Us:

Citizens Advice is a leading social justice charity that provides free, confidential advice to people in England and Wales. We are committed to helping people overcome obstacles in their lives and achieving justice for all.



Requirements:

  • Ability to manage a varied workload, working under pressure and to deadlines.
  • Ability to communicate information clearly - verbally and in writing.
  • Ability to follow processes/protocols, paying particular attention to detail.


Citizens Advice is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a supportive and inclusive work environment that values the contributions of all employees.



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