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Service Delivery Manager

1 month ago

Birmingham, Birmingham, United Kingdom River Island Full time

As a Service Delivery Manager at River Island, you will be responsible for driving exceptional customer service and creating a motivated team. Your key accountabilities will include consistently delivering great service, creating a diverse and inclusive environment, and empowering the team to deliver for the customer.

Key responsibilities will include:

  • Delivering great service and role modeling this throughout the store team
  • Creating a wellbeing culture in store and being a direct line of communication for the store team
  • Confidently duty managing in all areas of the store operation, including product and operations
  • Delighting customers through delivering the best customer journey across service, people, visual and operations
  • Supporting the development of the store team to deliver a high performing, motivated and engaged store team
  • Empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making
  • Understanding of commercial tools and how to use to drive actions to support store performance
  • Supporting the Store Leader to deliver on store KPIs, including sales, stockloss, payroll, conversion, voice of customer, RFID and people KPIs
  • Supporting the management of store operations, including compliance with health & safety standards

We offer a range of benefits, including:

  • Generous 50% staff discount and uniform allowance
  • RI Rewards - reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more
  • Island culture - stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products if needed
  • Family Hub - supporting Islanders with all different family setups, including enhanced maternity, paternity, adoption and fertility treatment
  • Giver Island - give as you earn scheme, a 'Giver Island' day each year and matched funding
  • Opportunities - progression focus throughout Retail and Head Office, support with upskilling skills through on the job training and qualifications
  • Pension - a contributory private pension scheme
  • Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday

We are committed to the safeguarding of all our employees, regardless of age or job role, and promote and encourage the belief in British Values.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.