Waking Night Support Worker

4 weeks ago

Hounslow, Greater London, United Kingdom Look Ahead Full time

At Look Ahead, we're seeking a compassionate and resilient Waking Night Support Worker to join our Young People service in Hounslow. As a key member of our team, you'll play a vital role in enabling individuals with particular needs to manage their tenancies and live independent lives in the community.

As a Waking Night Support Worker, you'll be responsible for ensuring continuity of our support service at night and keeping customers and the building safe. You'll work proactively with other team members to handle the service caseload and administrative responsibilities, conducting key work sessions as required to achieve Support Plan goals.

Key responsibilities include:

  • Building supportive, trusting relationships with customers and creating a positive atmosphere
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
  • Providing support with daily living activities, including practical assistance to support customers to independent living budgeting, cooking, establishing a night time routine
  • Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
  • Assisting in the recording and reporting of customer incidents
  • Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Involving customers in the design, development and delivery of the service
  • Encouraging and enabling tenants to pay their rent and avoid personal debt
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
  • Being responsible for the handover of key information between shifts
  • Adhering to all other Look Ahead's policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is a challenging yet rewarding role that requires a calm and resilient individual who can work effectively in a dynamic environment. If you're passionate about making a difference in the lives of others, we encourage you to apply.

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