Customer Service Representative

1 week ago


Cardiff, Cardiff, United Kingdom Lidl in Deutschland Full time
About Lidl

We're a collaborative, determined team who support each other to deliver an exceptional customer experience.

Salary and Benefits

The competitive hourly pay rate is £12.40, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights. You'll also receive a generous benefits package including 30-35 days' holiday (pro rata), 10% in-store discount, pension scheme, and enhanced family leave.

Job Description

As a Customer Assistant at Lidl, you'll work closely with your colleagues to maintain a clean, tidy, and organized store. Your tasks will include restocking shelves, jumping on tills, and providing excellent customer service. We encourage our team members to be proactive and take the initiative to go above and beyond for our customers.

You'll have the opportunity to develop your skills and knowledge through training and development programs. With the right mindset and attitude, you could progress to become a Freshness, Non-Food, or Bakery Specialist.

Responsibilities
  • Be a Lidl expert, helping customers with their questions and requests
  • Efficiently process deliveries as they arrive in store
  • Provide passionate customer service and resolve any issues that may arise
  • Proactively keep the bakery stocked by baking fresh goods
  • Expertly merchandise and maintain our middle aisles of Non-Food products
Requirements
  • Experience working in a fast-paced environment
  • Excellent customer service skills
  • Flexibility to start shifts early or finish late
  • A positive approach to changing priorities
  • Drive and passion to work hard and make the store a success
  • A smile on your face and friendly manner to inspire your team and help our customers


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