Retail Customer Experience Representative

5 days ago


Hull, Kingston upon Hull, United Kingdom Grosvenor Casinos Limited Full time
About the Role

Grosvenor Casinos Limited is seeking a Retail Customer Experience Representative to join our team. As a key member of our retail staff, you will be responsible for providing an exceptional customer experience, driving sales growth, and contributing to a fun and dynamic working environment.

We are looking for someone who is passionate about delivering outstanding customer service and has a natural ability to connect with customers. If you have excellent communication skills and a proactive approach, we want to hear from you.

Your estimated salary will be around £22,500 per annum, depending on your location and experience. This includes a basic salary plus commission for meeting sales targets.

Key Responsibilities:

  • Deliver exceptional customer service, responding to customer queries and resolving any issues.
  • Drive sales growth through upselling and cross-selling opportunities.
  • Contribute to maintaining a clean and safe working environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work well under pressure and meet deadlines.
  • Ability to work as part of a team.
  • Previous experience in a customer-facing role is desirable.

Benefits:

  • A competitive salary and commission structure.
  • The opportunity to work for a leading gaming operator.
  • Ongoing training and development opportunities.


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