BMW Customer Experience Team Lead
4 days ago
Our client, a rapidly growing business based in Southampton, is seeking a full-time Customer Experience Team Leader to join their team. This is an excellent opportunity to lead a team of Customer Experience Analysts and contribute to the company's success.
Key Responsibilities- Team Management: Lead and manage a team of Customer Experience Analysts, providing guidance and support to ensure they meet their objectives.
- Quality Assurance: Conduct quality assurance checks on the analyses produced by Customer Experience Analysts to ensure consistency and accuracy.
- Productivity and Quality: Monitor and improve the quality and productivity of Customer Experience Analysts, identifying areas for improvement and implementing changes as needed.
- Timesheet Verification: Verify and approve Customer Experience Analyst timesheets, ensuring accurate recording of work hours.
- Query Resolution: Respond to queries from Customer Experience Analysts, providing timely and effective support.
- Progress Reporting: Provide regular reports on project and Customer Experience Analyst progress, highlighting successes and areas for improvement.
- Recruitment and Training: Recruit and train new Customer Experience Analysts, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Team Leadership Experience: Proven experience in managing and developing a team, with a strong track record of success.
- Technical Skills: Proficiency in Microsoft Office packages, including Word, Excel, and PowerPoint.
- QA Experience: Proven experience in conducting quality assurance checks in a contact centre environment.
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Customer Experience Team Leader
6 days ago
Chilworth, Surrey, United Kingdom Hawk Brown Recruitment Full timeCustomer Experience Team LeaderHawk Brown Recruitment is seeking a highly skilled Customer Experience Team Leader to join their rapidly growing business in Southampton. As a key member of the team, you will be responsible for managing a team of Customer Experience Analysts, ensuring the delivery of high-quality customer experiences.Key ResponsibilitiesLead a...
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Customer Experience Team Leader
6 days ago
Chilworth, Surrey, United Kingdom Hawk Brown Recruitment Full timeCustomer Experience Team LeaderHawk Brown Recruitment is seeking a highly skilled Customer Experience Team Leader to join their rapidly growing business in Southampton. As a key member of the team, you will be responsible for managing a team of Customer Experience Analysts, ensuring the delivery of high-quality customer experiences.Key ResponsibilitiesLead a...
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Customer Experience Team Leader
3 days ago
Chilworth, Surrey, United Kingdom Hawk Brown Recruitment Full timeCustomer Experience Team LeaderWe are seeking a highly skilled and experienced Customer Experience Team Leader to join our team in Southampton. As a key member of our customer experience team, you will be responsible for managing a team of Customer Experience Analysts, ensuring the delivery of high-quality customer experiences, and driving business...
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Customer Experience Team Leader
3 days ago
Chilworth, Surrey, United Kingdom Hawk Brown Recruitment Full timeCustomer Experience Team LeaderWe are seeking a highly skilled and experienced Customer Experience Team Leader to join our team in Southampton. As a key member of our customer experience team, you will be responsible for managing a team of Customer Experience Analysts, ensuring the delivery of high-quality customer experiences, and driving business...
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Shift Supervisor
3 weeks ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeRole OverviewWe are seeking a skilled Shift Supervisor to lead our team at Premium Country Pubs. As a Shift Supervisor, you will be responsible for providing exceptional customer service, managing daily operations, and training and developing your team members.Key ResponsibilitiesLead by example, demonstrating a passion for delivering excellent customer...
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Shift Supervisor
3 weeks ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeRole OverviewWe are seeking a skilled Shift Supervisor to lead our team at Premium Country Pubs. As a Shift Supervisor, you will be responsible for providing exceptional customer service, managing daily operations, and training and developing your team members.Key ResponsibilitiesLead by example, demonstrating a passion for delivering excellent customer...
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Shift Team Leader
4 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift Supervisor at Premium Country PubsWe're on the hunt for a talented Shift Supervisor to join our team at Premium Country Pubs. As a Shift Supervisor, you'll be the face of our brand, delivering exceptional customer service and leading a team that's passionate about providing an unforgettable experience for our guests.What's in...
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Shift Team Leader
4 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift Supervisor at Premium Country PubsWe're on the hunt for a talented Shift Supervisor to join our team at Premium Country Pubs. As a Shift Supervisor, you'll be the face of our brand, delivering exceptional customer service and leading a team that's passionate about providing an unforgettable experience for our guests.What's in...
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Shift Team Leader
2 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift Supervisor at Premium Country PubsWe're on the hunt for a talented Shift Supervisor to join our team at Premium Country Pubs. As a Shift Supervisor, you'll be the face of our brand, delivering exceptional customer service and leading a team that's passionate about providing an unforgettable experience for our guests.What's in...
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Shift Team Leader
2 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift Supervisor at Premium Country PubsWe're on the hunt for a talented Shift Supervisor to join our team at Premium Country Pubs. As a Shift Supervisor, you'll be the face of our brand, delivering exceptional customer service and leading a team that's passionate about providing an unforgettable experience for our guests.What's in...
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Shift Team Leader
1 week ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
1 week ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
7 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
7 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
6 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
6 days ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
1 week ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Team Leader
1 week ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeAbout UsPremium Country Pubs is a leading hospitality company that crafts food and drink into something truly special. We're passionate about providing exceptional service and creating memorable experiences for our guests.Job Title: Shift SupervisorWe're seeking a skilled and enthusiastic Shift Supervisor to join our team at the Chilworth Arms. As a Shift...
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Shift Supervisor
2 weeks ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift SupervisorAt Premium Country Pubs, we're passionate about delivering exceptional service and creating unforgettable experiences for our guests. As a Shift Supervisor, you'll play a vital role in leading our team to achieve this goal.What You'll Do:Lead by example, demonstrating a passion for great service and a commitment to...
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Shift Supervisor
2 weeks ago
Chilworth, Surrey, United Kingdom Premium Country Pubs Full timeUnlock Your Potential as a Shift SupervisorAt Premium Country Pubs, we're passionate about delivering exceptional service and creating unforgettable experiences for our guests. As a Shift Supervisor, you'll play a vital role in leading our team to achieve this goal.What You'll Do:Lead by example, demonstrating a passion for great service and a commitment to...
