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Luxury Luggage Concierge

1 month ago


London, Greater London, United Kingdom Hyatt Corporation Full time

Job Summary

We are seeking a skilled Night Luggage Porter to join our team at Park Hyatt London River Thames. As a key member of our Guest Services Operations, you will be responsible for ensuring a seamless and welcoming experience for our guests upon arrival and departure.

Key Responsibilities

  • Greet and assist guests who arrive late at night, providing exceptional customer service and ensuring their comfort and satisfaction.
  • Transport guests' luggage from the point of arrival to their rooms, and assist with luggage during late-night check-outs or early departures.
  • Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
  • Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
  • Communicate effectively with the night front desk staff and other night shift personnel to ensure a smooth check-in and check-out process for guests.

About You

We are looking for a candidate with previous experience in a similar role within the luxury segment, excellent customer service skills, and the ability to handle a variety of tasks efficiently and professionally.

Benefits

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt for you and your family and friends
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Hyatt

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Joining us means you will be part of the ever-growing Hyatt family, with 1150 hotels in over 70 countries and recognized as a Great Place to Work Company.

Be Part of Something Bigger

At Hyatt, we believe that hospitality is more than just a job – it's a career for people who care. We are passionate about diversity, equity, and inclusion, and our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.