Infrastructure Specialist

6 days ago

London, Greater London, United Kingdom Venn Group Full time

About the Role

Venn Group is seeking a highly skilled Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for handling escalated service issues, complex project implementation, and technical system maintenance.

Main Responsibilities

  • Collaboration and Strategy
    • Work closely with the Chief Technology Officer (CTO), IT team, and business units to develop scalable infrastructure strategies that meet the needs of the organization.
  • IT Infrastructure Operations
    • Oversee all IT infrastructure operations, ensuring best practices and regulatory compliance are maintained.
  • Training and Development
    • Train and develop junior staff to ensure high-quality service delivery and knowledge transfer.
  • Vendor Management
    • Manage vendor relationships to ensure value and policy compliance.
  • Service Integration
    • Ensure seamless service integration with all teams, promoting a cohesive and efficient work environment.
  • Infrastructure Development
    • Develop and maintain a robust, secure, and high-performing infrastructure that supports business growth and objectives.
  • Support and Troubleshooting
    • Respond to user and server support queries in a timely and professional manner.
    • Troubleshoot desktop, laptop, and server issues, providing effective solutions and minimizing downtime.
  • Additional Responsibilities
    • Participate in office/desk moves, including out-of-hours work as needed.
    • Participate in on-call service rotation, ensuring 24/7 support coverage.

Requirements and Qualifications

  • Technical Expertise
    • Knowledge of Dell laptops, desktops, and servers.
    • Experience with Microsoft Surface, Windows 10, and Windows Server 2012R2-2019.
    • Proficiency in Microsoft Exchange Online (Office 365) and Office 2016/365.
    • Networking knowledge (TCP/IP topologies) and Palo Alto Firewalls.
    • Experience with Microsoft Azure (AD/Hosting) and HP switching/routing.
    • Strong IT security focus and management of business endpoint protection.
    • Understanding of virtualization technologies.
    • Management of hosted telephone systems and disaster recovery procedures.
    • Database server maintenance.
    • Support for financial services applications (e.g., Bloomberg, Fidessa).
    • Support for mobile devices (Apple and Android OS) and Microsoft Endpoint Manager MDM.
    • Comprehensive understanding of Microsoft products and architecture.
  • Soft Skills
    • Excellent communication and customer service skills.
    • Ability to work under pressure and solve problems effectively.
    • Continuous learning and technical skill improvement.
    • Proactive, organized, and self-motivated.

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