External Communications Specialist
3 weeks ago
We are seeking an experienced External Communications Specialist to join our team at Pertemps Thames Water. As an External Communications Specialist, you will play a critical role in ensuring all aspects of external communications are delivered to a high standard during and after incidents.
Key Responsibilities
Identify real-time external communication needs and assess the external communication requirements arising from emerging and real-time issues.
Write and deliver consistent external customer communications content to a high standard.
Ensure NAV and NHH locations are engaged and kept informed during real-time issues.
Lead and coordinate stakeholder and press office resources, acting as Public Information Office Control Tower during daytime working hours.
Develop improvements to real-time external communications processes.
Closely integrate as part of pan-TW professional communications community, actively working to ensure real-time external communications are aligned to required standards, and driving continuous personal development.
Requirements
Experience of working in external communications at a fast-moving, highly technical organisation.
Ability to take complex information from multiple sources and turn it into easily understandable language.
Customer-first approach to communication.
Sound judgement on when to send external communications.
Worked in Crisis Communications.
Understanding of the water industry.
Knowledge of both national and local government.
Interest in current affairs and understanding of how the news media operates.
What We Offer
Competitive salary from £45,000 to £55,000 per annum depending on experience.
Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments - Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Opportunity to sign up to support our customers on the frontline as an ambassador, with full training provided.
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