Charity Support Officer

3 weeks ago


London, Greater London, United Kingdom NFP PEOPLE Full time

Job Description

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We are seeking an experienced Charity Support Officer to join our team and support significant income growth through enhanced supporter experiences.

This role involves working closely with the Operations area of the Regional Fundraising team to provide excellent supporter stewardship.

Main Responsibilities

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  • Set up process and templates to deliver excellent supporter journeys
  • Provide personal touchpoint stewardship plans for supporters
  • Execute strategic interventions to enhance audience engagement
  • Triage and refer appropriate supporters to the relationships team
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About You

You will have a strong passion for fundraising and considerable experience in providing exceptional customer service via phone, SMS, and email.

Able to make timely telephone calls to supporters, you will be driven to deliver outstanding experiences for colleagues and supporters alike.

To succeed in this role, you must be a UK resident with the right to work in the country.

Salary: Circa £31,300 per annum (dependent on location)



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