Collection and Delivery Manager

5 days ago


Exeter, Devon, United Kingdom DX Network Services Limited Full time
About the Role

We are seeking a highly skilled and experienced Collection and Delivery Manager to lead and manage our collections and deliveries in an efficient manner, ensuring exceptional service to our customers.

Key Responsibilities
  1. Manage a diverse workforce, including subcontractors, self-employed drivers, and PAYE drivers, to deliver high-quality performance.
  2. Oversee the Service Centre and its satellites, ensuring seamless day-to-day collection and delivery operations.
  3. Develop and implement strategies to improve service delivery, customer satisfaction, and operational efficiency.
Requirements
  1. Proven track record of delivering excellent customer service and managing ongoing customer relationships.
  2. Experience in managing teams in fast-paced mail/distribution environments.
  3. Ability to use Microsoft Office applications, including Excel, Word, Email, Access, and PowerPoint.
What We Offer
  1. Competitive rates of pay.
  2. Company-funded health cash plan.
  3. Holidays: 25 days increasing with length of service + bank holidays.
  4. Long service recognition scheme.
  5. Enhanced maternity and paternity benefits.
  6. Company pension scheme.
  7. Life assurance.
  8. Employee assistance program, including 24/7 virtual GP.
  9. DX discounts portal.
  10. Excellent opportunities for career progression.


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