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Field and Service Technician

2 months ago

London, Greater London, United Kingdom The iNua Collection Full time

About The Role

We are actively building diverse teams and welcome applications from everyone.

Job Title: Field Technician

Location: South of England - (Covering North/West London areas)

Contract Type: Permanent

Salary Package: £26,000 - £32,000 Plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am Monday – Thursday, 9.00 pm Friday

Job Summary:

We are seeking a skilled Field Technician to join our team at The iNua Collection. As a Field Technician, you will be responsible for providing technical support for managed print equipment, ensuring that devices are repaired and maintained to our technical specification, and providing basic end-user training and support where necessary.

Key Responsibilities:

  1. Attend field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
  2. Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.
  3. Ensure that tools, technical manuals (including bulletins) and other equipment provided are available for use and in a complete and safe condition.

Requirements:

  1. Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines.
  2. Connectivity experience e.g. able to install print drivers & connect basic printer to simple network.

About Us

The iNua Collection is a leading provider of IT services, committed to delivering exceptional customer experiences through innovation and unique ideas. We are an equal opportunities employer and welcome applications from everyone.

We are committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.