Application Services Analyst

3 weeks ago


Great Barford, Bedford, United Kingdom Cooper Solutions Ltd Full time
Role Overview

The Application Services Analyst will provide technical support and maintenance for our bespoke software applications. This includes diagnosing complex technical issues, acting as an escalation point for users, and ensuring the continuity of our platforms.

Key Responsibilities:
  • Provide 2nd line application support to a network of over 3000 motor trade customers
  • Build a deep knowledge of our bespoke software products and act as an escalation point for technical queries and complex technical issues
  • Configure, monitor, and troubleshoot all elements of the software product, data feeds, and third-party integrations
  • Work closely with technical and non-technical teams to facilitate successful implementation of technical customer projects
  • Maintain the Microsoft SQL database and Microsoft IIS application environments
  • Perform technical administration of the platform, including onboarding and offboarding of internal users, management of licences, and management of supporting software products
  • Produce custom reports based on client requests
  • Assist the Development team by acting as a subject matter expert to determine successful implementation of new features

Requirements

This role is suitable for a candidate with a strong background in application support, at least 2 years' experience in a similar role, and competence in supporting web hosting and database technologies. The ideal candidate will be experienced in Microsoft SQL and have a willingness to develop their knowledge of our bespoke applications. Knowledge of Microsoft PowerBI is desirable.

We offer a competitive salary and a range of benefits, including a flexible working policy, enhanced maternity and paternity leave packages, and a comprehensive learning and development framework. We are an equal opportunities employer committed to hiring a diverse and inclusive workforce.

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