Technology Support and Optimization Expert

7 days ago


London, Greater London, United Kingdom Harrison Holgate Full time

**About the Role:**

Harrison Holgate is looking for a Technology Support and Optimization Expert to join their Technology Team in London. This is an excellent opportunity for a talented individual to make a significant impact in a dynamic field of insurance technology.

Key Responsibilities:

  1. Provide support for Office365, MS Power Platform, and Policy Admin System (GlobalXB), logging and managing all issues in ServiceNow.
  2. Collaborate with the Service Desk team to resolve issues promptly, escalating to Technology Leadership when necessary.
  3. Coordinate software updates and training sessions with the Service Desk and Technology Leadership, adhering to change control procedures.
  4. Stay updated on Microsoft 365, Azure DevOps, SharePoint, and Power Platform developments, distributing relevant software release notes and maintaining communication with stakeholders.
  5. Work closely with the Business Systems Development and Analyst teams to support builds, ensuring seamless integration and functionality across systems.

Requirements:

  • Familiarity with Insurance Policy Admin Systems, Microsoft Office, Azure DevOps, and Microsoft 365.
  • Essential skills include Microsoft Power Platform.
  • ITIL Foundation certification is desirable.
  • Basic SQL Reporting knowledge is advantageous.

Location: London, UK.
Salary:** £45,000 - £60,000 per annum.



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