Fitness Operations Manager

3 weeks ago

Bristol, Bristol, United Kingdom The Gym Group Full time

About the Role:

We are seeking a highly motivated and experienced Fitness Manager to join our team at The Gym Group. As a Fitness Manager, you will be responsible for supporting the General Manager in the successful running of the gym and deputising in their absence.

Key Responsibilities:

  • Lead the in-gym service offering to drive member satisfaction scores forward.
  • Line manage and lead a team of fitness trainers, engaging and motivating them to be their best every day.
  • Take ownership of the Group Exercise offering, developing the class timetable and upskilling the team to deliver.
  • Bring a result-driven mindset with a keen interest in driving the commercial performance of the gym.
  • Ensure high operational standards on site are met through effective management of cleaning and maintenance check procedures.
  • Ensure full compliance to company Health & Safety policies and complete daily, weekly, and monthly checks.
  • Support the GM with onsite admin tasks, including rotas, time tracking, and security checks.
  • Act as a keyholder for the gym in support of the GM, being a point of call in emergencies.

About You:

  • You will have a passion for health, fitness, well-being, and all-round excellence.
  • You will thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience.
  • You will have an unwavering commitment to understanding the expectations of your members.
  • You will be able to work within the compliance parameters while delivering the highest service levels possible during the day-to-day running of the gym.
  • You will have a proven track record of success and be eager to bring that winning attitude to The Gym.
  • You will be a Level 2 qualified Fitness Instructor or be currently studying for the qualification.

What We Offer:

  • Paid contractual benefits, including holiday and company sick pay.
  • In-house development opportunities and support with your career adventure.
  • Company save as you earn share plan.
  • Flexibility and freedom to work flexibly at the gym.
  • Discounts with leading training providers and other benefits.
  • Company pension scheme.
  • A free gym membership for yourself and a friend or family member.

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