IT Support Specialist

2 days ago

Edinburgh, Edinburgh, United Kingdom DiverseJobsMatter Full time £28,606 - £32,606
Job Title: IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our team at DiverseJobsMatter. As an IT Support Specialist, you will be responsible for providing first-class IT support to our users, ensuring the highest levels of support and customer satisfaction.

About the Role

This is an exciting opportunity to join our IT team and contribute to the delivery of our IT services. You will work collaboratively with our team to resolve first- and second-line support requests, incidents, and IT queries, as well as provide day-to-day IT support requirements.

Key Responsibilities
  • Provide first- and second-line support of user incidents and requests within agreed SLA's.
  • Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams.
  • Provide VPN Client support.
  • Onsite and remote support (on-site rota).
  • Administration of Active Directory/Azure services such as user account creation, user permissions.
  • Software and hardware installations.
  • Laptop and mobile phone management using SCCM, Intune and MDM tools.
  • Application support for our office suite and some bespoke applications.
  • Ensuring all support requests are logged and managed on our IT Service management tool.
  • On-call support (rota) for out-of-hours emergency cover.
Requirements

To be successful in this role, you will need to have:

  • Experience of troubleshooting and application support, and general IT knowledge.
  • Enthusiasm, a can-do attitude, a customer-focused approach to your work, and a desire to deliver the very highest standards of support.
About Us

DiverseJobsMatter is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month / £300 per year.

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