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Night Receptionist
2 months ago
About Us
Radisson Blu Leeds is a leading hotel group with a strong presence in the UK. We are committed to delivering exceptional service and creating memorable experiences for our guests.
The Role
We are seeking a skilled Night Receptionist to join our dynamic team at Radisson Blu Leeds. As a Night Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring their stay is comfortable and enjoyable.
Key Responsibilities
• Greet and welcome guests, responding to their needs and requests in a professional and courteous manner
• Manage the front desk, handling check-ins, check-outs, and room assignments
• Process payments and handle guest complaints in a fair and efficient manner
• Maintain a high level of knowledge about the hotel's facilities and services
• Work collaboratively with other departments to ensure seamless guest experiences
• Participate in ongoing training and development to enhance skills and knowledge
Requirements
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Basic math skills and accuracy with handling cash and credit transactions
• Ability to work a variety of shifts, including nights, weekends, and holidays
• High school diploma or equivalent required; prior experience in a hotel or hospitality setting preferred
What We Offer
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training program to enhance skills and knowledge
• Collaborative and dynamic work environment
• Discounts on hotel stays and other Radisson Blu services