Registered Domiciliary Care Manager

3 weeks ago

Bedford, Bedford, United Kingdom Joneshouse Recruitment Ltd Full time
Job Title: Registered Domiciliary Care Manager

We are seeking a dedicated and passionate Registered Care Manager to join our client's team on a full-time, permanent basis.

About the Role:
  • Collaborate with the team to develop a high-quality domiciliary care service.
  • Act as the Registered Manager, overseeing regulated activities.
  • Ensure compliance with regulators, legislation, and franchise standards.
  • Manage client acquisition processes from initial contact to conversion.
  • Conduct care planning and risk assessments, ensuring legal and regulatory compliance.
  • Oversee quality control systems and perform quality assurance visits.
  • Continuously review and improve processes for optimal service delivery.
  • Manage complaints and incidents, using findings to initiate improvements.
  • Submit relevant reports to bodies like CQC, Care Inspectorate, and others.
  • Promote a positive culture aligned with the client's ethos and values.
  • Network within the local community and via digital media to raise service awareness.
  • Provide leadership to the team, ensuring exceptional service and safe staffing levels.
  • Support the recruitment and training of Care Professionals and office staff.
  • Participate in disciplinary investigations and meetings as per company policy.
  • Ensure adherence to policies and procedures by all employees.
  • Support payroll and budget management.
  • Maintain data accuracy and integrity across all platforms.
  • Stay updated with changes in legislation and regulations.
  • Identify and address own development areas in line with business objectives.
  • Ensure compliance with Equality, Diversity, and Equal Opportunities Policy.
  • Undertake additional duties necessary for the successful operation of the business.
Requirements:
  • Extensive care experience with a proven track record of excellent customer service.
  • Experience in leading, training, and managing a team in domiciliary care services.
  • Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or willingness to work towards it.
  • Excellent knowledge of compliance and legislative requirements in care.
  • Strong skills in care assessment and care planning.
  • Proficiency in systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build strong working relationships.
  • Strong organizational and planning skills.
  • Drive and motivation to expand and develop care services.
  • Passionate about providing the highest quality of care.
  • Commercial awareness and strong influencing and negotiating skills.
  • Proven achievement of business growth targets.
  • Ability to work well under pressure.
  • Responsive, agile, and calm in handling multiple priorities.
  • Flexibility to meet business demands, including on-call rota participation.
  • Good working knowledge of IT systems, Microsoft Office or Google Suite, databases, and virtual communication platforms.
  • Driving license and access to a vehicle are essential due to on-call requirements and community travel.
Competencies:
  • Core Competencies: Driving Results, Customer Focus, Influencing, Teamwork & Collaboration, Communication & Relationship Management, Agile Learner.
  • Role Specific Competencies: Adapting to Change, Quality Focus, Leading Others, Planning and Organising.

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