IT Support Specialist

4 weeks ago

Runcorn, Halton, United Kingdom HCRG Care Group Full time

About the Role

We are seeking a highly motivated IT Support Specialist to join our IT operations team. The successful candidate will be responsible for providing technical support and resolving IT-related issues for the entire organisation.

The role will primarily involve day-to-day remote support of the IT systems and applications to support the wider business, providing both BAU, project, and mobilisation support as and when requested, acting as an escalation point.

You will be working remotely on a full-time, permanent basis, with the occasional requirement to attend our Runcorn Head Office once or twice a week.

Main Duties of the Job

  • To provide 1st-line IT support across the HCRG Care Group to both head office and services within other HCRG Care Group sites.
  • Provide remote support via telephone and email covering desktops, laptops, printers, mobile phones, and other peripherals.
  • Providing high levels of IT support across the business on Windows and Mac, including hardware, software, network troubleshooting, and diagnosis. Supporting end-users operating from a wide variety of locations with a professional approach and a high level of customer service.
  • Supporting varied environments, each business unit requires knowledge in various fields, so the ability to adapt and learn on the go are key as you will be supporting new and legacy technologies.
  • Accurately updating tickets and maintaining SLAs to provide the best customer service achievable to our colleagues.
  • Good understanding of compliance to meet standards set by NHS Digital in providing end-point device services, with a willingness to seek out further education to maintain standards.
  • The ideal candidate will have experience supporting Windows and mobile devices, preferably iOS. Windows 10/11 experience is desirable.

About Us

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services, including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing in England. We support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

We offer a range of benefits, including:

  • 22-24, plus Group Pension
  • Free tea, coffee, and milk at your base location.
  • Membership of My Reward Hub, giving you access to discounts on everyday purchases, like grocery shopping, as well as cashback and voucher offers for treats for you and those special to you.
  • Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
  • Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post-trauma support, legal, debt, and life management help, as well as career coaching and counselling.
  • Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise.
  • An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year.
  • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission.

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