Clinical Operations Manager

4 weeks ago


Manchester, United Kingdom Optical Express Full time
Job Title: Clinic Manager

We are seeking an experienced Clinic Manager to lead our Manchester site, which includes Optical Express, sk:n, and The Harley Medical Group. As a key member of our team, you will play a crucial role in ensuring the efficient operation of our clinic and achieving financial performance.

Key Responsibilities:
  • Lead and motivate a high-performing team to deliver industry-leading customer service across ophthalmology, aesthetic, and cosmetic services and surgeries.
  • Promote teamwork, communication, and collaboration between clinical and retail teams across the brands.
  • Ensure audit, policies, procedures, and medical governance standards are met at all times.
  • Be responsible for all aspects of Health and Safety for the Clinic and the team members, ensuring all guidelines and legal requirements are upheld.
  • Lead the team to maximize sales and conversion opportunities with all clients/patients across all brands, influencing and advising on the most suitable and appropriate solution for their needs.
Requirements:
  • A minimum of three years' management experience gained within the Private Health, Aesthetics, Hospitality, Retail, or Service sectors.
  • Proven people management skills, capable of building and leading high-performing teams.
  • Excellent organizational and communication skills.
  • Experience of P&L Accounts or budgetary management to control costs.
  • Drive, determination, and ability to overcome ambiguity and the daily challenges of 'management.'
  • A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
  • Genuine desire to work in the Aesthetic and Optical Industries.

This is a fantastic opportunity to join a global organization where you will have the opportunity to grow and develop within a professional working environment.



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