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Technical Applications Specialist

1 month ago

Cambridge, Cambridgeshire, United Kingdom Illumina Full time

About the Role

We are seeking a highly skilled Technical Applications Scientist to join our team in Cambridge, UK. As a key member of our Europe Head Office, you will play a critical role in supporting our customer success across the region.

Key Responsibilities

  • Provide technical guidance and support to customers on Illumina products and applications.
  • Collaborate with internal teams to resolve complex technical issues and improve customer satisfaction.
  • Develop and maintain networks with internal Technical Application Scientist team.
  • Research and provide resolution on routine issues, triage issues on more complex issues, and dispatch issues requiring field support to Illumina Engineers and Applications Scientists.
  • Maintain excellent records via SFDC of all customer interactions.

Requirements

  • M.S or B.S. plus previous relevant lab experience in molecular biology, genetics or bioinformatics.
  • Biotech experience preferred with previous experience in a direct external customer support role.
  • Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures.

About Illumina

Illumina is a global leader in the Sequencing industry, committed to providing innovative solutions for the life sciences community. We offer a competitive employee benefits program, including highly competitive salaries, a market-leading benefits package, and robust growth opportunities for career development within the company.

Why Work at Illumina

We believe that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.