Client Support Team Member
1 day ago
At Kin Vet Community, we strive to create a thriving environment where knowledge and compassion come together to enhance the well-being of our colleagues, clients, and their pets.
We are currently seeking a full-time Client Support Administrator to join our team. This role will involve working 40 hours per week on a rota basis, including early or late shifts, shared among the CSA team. Flexibility is essential to work between our Saffron Walden, Bocking, Great Dunmow, or Stansted clinics to support client needs.
In this position, you will be responsible for ensuring that the client experience is of the highest quality, with friendly, supportive, and highly professional engagement.
Key Responsibilities- Ensure prompt appointment scheduling and maintain filled practice diaries.
- Proactively contact clients to rebook missed appointments and follow up on unactioned estimates generated.
- Process payment at the end of each consultation in line with Company policy and book follow-up appointments as necessary.
- Promote understanding of the Kin Vet Community Health Care Plan, aiming for high product uptake.
- Maintain up-to-date client details on all files, including insurance information, emails, contact details, and patient weights.
- Drive compliance with managing insurance claims according to Company policy.
- Ensure adherence to Kin Vet Community Debt and Insurance policies.
- Strive for a high standard of cleanliness in the reception area, welcoming clients warmly upon arrival and through calls to the clinic.
- Respond to incoming practice emails in a timely and warm manner.
We offer:
- £23,795 per annum (based on 40 hours/week)
- 25 days annual leave increasing to a maximum of 30 days plus bank holidays FTE
- 4 weeks paid sabbatical upon achieving 5, 10, 15, 20, 25 years' service
- Private Healthcare
- Occupational Health Services
- Free eye test vouchers and money towards VDU users' glasses
- Food provisions for all colleagues
- Enhanced maternity/paternity leave
- Paid emergency/compassionate leave
- 3 weeks occupational sickness leave
- Colleague discount scheme for up to 5 registered pets
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