Shift Manager

2 weeks ago


Burgess Hill, United Kingdom MC Group Ltd Full time
Job Summary:

An exciting opportunity has arisen for a Shift Manager to join the team at MC Group Ltd. This role involves motivating and managing a shift of Technicians, ensuring efficiency & productivity targets are met, and maintaining high-quality repair and service work.

This position requires excellent organisational skills, strong leadership and communication skills, as well as the ability to provide the highest level of customer service.

Duties:
  • Motivating and managing a shift of Technicians ensuring efficiency & productivity targets are met
  • Issuing work to Technicians appropriate to their skill set
  • Ensuring repair and service work is carried out to a high standard, monitoring quality
  • Ensuring workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met
  • Obtaining the correct level of authority to carry out repairs
  • Maintaining & using the In-House Tranman system to obtain authority for In-House & MCR vehicles
  • Maintaining accurate paperwork in all areas
  • Processing job cards in a timely manner ensuring daily WIP targets are met
  • Liaising with customers and suppliers, dealing with customer queries and complaints
  • Monitor Volvo campaign completion
  • Maintaining and using the Volvo Dealer Point System fully
  • Ensuring staff follow Health & Safety procedures


Requirements:
  • Excellent organisational skills
  • Strong leadership and communication skills
  • The desire to provide the highest level of customer service
  • Good technical knowledge
  • Experience of running HGV or PSV workshops
  • Experience of managing people
  • Good IT skills
  • The ability to work under pressure


Benefits:
  • 31 days holiday inclusive of bank holidays rising to 33 with service
  • Company contributory auto enrolment pension
  • Opportunities for professional development and career progression
  • A supportive and collaborative working environment
  • Free life assurance

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