Shift Manager
2 weeks ago
An exciting opportunity has arisen for a Shift Manager to join the team at MC Group Ltd. This role involves motivating and managing a shift of Technicians, ensuring efficiency & productivity targets are met, and maintaining high-quality repair and service work.
This position requires excellent organisational skills, strong leadership and communication skills, as well as the ability to provide the highest level of customer service.
Duties:
- Motivating and managing a shift of Technicians ensuring efficiency & productivity targets are met
- Issuing work to Technicians appropriate to their skill set
- Ensuring repair and service work is carried out to a high standard, monitoring quality
- Ensuring workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met
- Obtaining the correct level of authority to carry out repairs
- Maintaining & using the In-House Tranman system to obtain authority for In-House & MCR vehicles
- Maintaining accurate paperwork in all areas
- Processing job cards in a timely manner ensuring daily WIP targets are met
- Liaising with customers and suppliers, dealing with customer queries and complaints
- Monitor Volvo campaign completion
- Maintaining and using the Volvo Dealer Point System fully
- Ensuring staff follow Health & Safety procedures
Requirements:
- Excellent organisational skills
- Strong leadership and communication skills
- The desire to provide the highest level of customer service
- Good technical knowledge
- Experience of running HGV or PSV workshops
- Experience of managing people
- Good IT skills
- The ability to work under pressure
Benefits:
- 31 days holiday inclusive of bank holidays rising to 33 with service
- Company contributory auto enrolment pension
- Opportunities for professional development and career progression
- A supportive and collaborative working environment
- Free life assurance
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