Branch Manager

At Hays Travel, we're looking for a talented Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service. As a Branch Manager, you'll be responsible for leading the overall profitability of your branch, maximising sales, and exceeding targets. You'll also be responsible for managing, coaching, and developing your branch colleagues, as well as inspiring your customers through providing exceptional customer service.

• Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible
• Manage, coach, and develop your branch colleagues
• Inspire your customers through providing exceptional customer service at all times
• Lead the effective day-to-day operation of your branch and foreign exchange bureau
• Develop new business leads and maximise social media to promote offers, generating customer engagement and sales
• Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity while ensuring colleague motivation and morale is at its best
• Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact
• Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression

• Great leadership skills and experience of working leading other colleagues
• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
• Ability to assist with the development of colleagues in order to maximise job satisfaction, performance, and talent succession
• Competent IT Skills

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

We're committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.