Department Manager

1 month ago

Swindon, Swindon, United Kingdom Ted Baker Full time

Role Overview

The Department Specialist will play a key role in supporting the management team and location in achieving excellence. This involves managing the visual presentation of the store with a keen commercial awareness, to enhance performance. The successful candidate will also support the smooth running of the location by demonstrating the ability to use initiative and work unsupervised, and be a proactive ambassador of Ted Baker.

Main Responsibilities

People

• Build strong relationships with the team, ensuring excellent team participation and working with integrity and respect for others.

• Consistently display personal motivation to inspire the team.

• Be proactive in the use and delivery of effective training and incentives.

• Demonstrate the ability to instruct others and adapt to differing people and situations.

• Display good time management, be proactive, and complete all tasks correctly and efficiently, following company policies and procedures.

Product

• Utilize all available tools and information to stay up-to-date on current products and be proficient in product details such as Called, Colour, Composition, Cost, Care, and Cut.

• Demonstrate comprehensive location product knowledge, including best sellers, underperforming categories, depth of key lines, stories, stock levels, and customer profiles.

• Promote and implement merchandising standards, replenishment procedures, and housekeeping standards to ensure Ted Baker is represented at the highest level.

• Proactively plan and complete all specific VM, merchandise, and retail directives in a timely manner.

• Deliver effective product placement throughout Ted Baker's retail floors, communicating your strategy and monitoring and responding to the results.

Commercial

• Be responsible for ensuring the team demonstrates GOTFAT with enthusiasm and consistency, both online and offline, understanding the impact of actions on the customer experience and sales.

• Display an excellent understanding of customer profiles and the use of both online and offline sales techniques to build loyal customer relationships and promote clientele opportunities.

• Consistently display an in-depth knowledge and interpretation of location figures to support the achievement of targets and KPIs.

• Ability to successfully drive the team to achieve the location's performance targets.

• Utilize all available tools to ensure the presentation of product is commercially considered and maximizes sales potential.

• Drive awareness of brand promotions, marketing activity, and campaigns to the team and customers.

• Ensure the team effectively captures customer data at PoS – where relevant – and understands how this actively informs customer relationship management.

• Build and maintain a strong commercial awareness of our competitors and local markets, communicating findings to the management team.

• Keep yourself and the team up-to-date, and take an active interest in engaging with Ted Baker's social media activity.

• A strong digital focus with the ability to embrace and drive new initiatives, helping to support new ways of selling and brand profile enhancements.

Operations

• In the absence of the Location Manager or Deputy Manager, be confident in delivering all daily Operations.

• Adhere to and support all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions.

• Adhere to and follow up on all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to a member of management.

• Be competent in supporting and being responsible for cash handling and banking procedures.

• Support the management team in ensuring all other communications and directives are followed up.

Ted's Core Competencies

• Satisfy the needs of our customer, always.

• Pursue growth and opportunities through initiative and proactivity.

• Build open and honest relationships with clear communication.

• Create a positive team environment, encourage collaboration.

• Be proud, passionate, motivated, committed.

• Take ownership, be accountable.

• Encourage organization, high standards, and efficiencies.

Equal Opportunities

Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

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