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IT Support Specialist
2 months ago
At QA, we pride ourselves on delivering exceptional IT services and fostering a culture of innovation and excellence. Our team is dedicated to helping our clients achieve their goals through cutting-edge technology and expertise.
Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as an IT Helpdesk Service Apprentice. As a key member of our support team, you will have the opportunity to gain hands-on experience in troubleshooting and resolving technical issues, as well as contributing to the development and implementation of IT solutions.
Responsibilities- Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute to the development and implementation of IT solutions, working closely with our team to ensure successful execution within defined deadlines
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks, identifying potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures
- Good people skills, face-to-face and over the phone
- Good analytical and problem-solving skills
- Up-to-date technical knowledge with a keen interest and experience in IT-related technologies
- Good written English, with a grasp on grammar and spelling
- Good interpersonal and customer care skills
- Ambition to learn, achieve, and level-up
- Ability to work under pressure in a fast-paced environment
- Free onsite parking
- Training and certification opportunities
- Access to health and wellbeing services
- Tea, coffee, and biscuits
- Regular socials and meals
- Company pension
At QA, we are committed to helping our apprentices succeed and launch their careers in IT. With over 30,000 successful apprenticeship graduates, we are a top 50 training provider dedicated to helping you achieve your goals.
