Business Development Manager

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time
Job Description

Zoho Corporation B.V. is a leading provider of business software solutions, and we are seeking a highly skilled Account Management Professional to join our team.

About the Role

  • As an Account Management Professional, you will be responsible for managing a portfolio of medium-sized customer accounts, with a focus on driving growth, satisfaction, and retention.
  • You will work closely with customers to understand their business needs and develop strategies to meet their goals.
  • Key responsibilities include:
  • Account Management
    • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts.
    • Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.
  • Relationship Building
    • Build strong relationships with all key decision makers and influencers across the organisation.
    • Create, maintain and execute an account plan for these accounts and coordinate with appropriate internal domain experts for delivery.
  • Risk Management
    • Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal.
    • Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
  • Collaboration
    • Collaborate with customer's implementation partner, wherever needed, to achieve overall satisfaction with the solution and create a trusted 3-way partnership between customer, partner, and Zoho.
    • Use solution selling expertise to respond optimally to customer needs and help them realise business value from adopting Zoho's suite of products.
  • Forecasting and Tracking
    • Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
    • Build a solid base of reference-able customer contacts.

Requirements

  • 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
  • Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
  • Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
  • Ability to deliver effective presentations and product demos highlighting the key value proposition.
  • Strong communication, interpersonal and consultative skills.
  • Comfortable working independently in a distributed and remote environment.
  • Open to travel domestically for customer meetings.
  • Comfortable using tools such as CRM for process management and reporting.

Benefits

  • This is a full-time position with a 40-hour working week.
  • 25 annual leave days.
  • Permanent contract.
  • Attractive and competitive salary.
  • Pension contributions.
  • An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
  • Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management.
  • Travel expenses to meet with customers.
  • Macbook and additional screens for your WFH setup.
  • A vibrant international environment.
  • Continuous personal & professional development opportunities.

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