National Account Manager

4 weeks ago

London, Greater London, United Kingdom The Miner Corporation Full time

Job Summary

The National Account Manager plays a crucial role in maintaining and expanding relationships with strategically important large customers. This position is responsible for achieving sales quota and assigned national account objectives, representing the entire range of company products and services to assigned customers, and ensuring assigned customers' needs and expectations are met by the company.

Key Responsibilities

  • Establishes productive, professional relationships with key personnel in assigned customer accounts, owning overall Miner National Account relationship and renewals of contracts.
  • Coordinates the involvement of company personnel, including support, service, and management resources, desired to meet account performance objectives and customers' expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
  • Serves as a subject matter expert on SafeCHECK and SAFE ACT Programs within assigned accounts.
  • Conducts Quarterly Business Reviews with key customer contacts.
  • Ability to drive improved alignment internally with Sales on Penetration activities.
  • Works closely with sales to uncover new Strategic Account Opportunities.
  • Collaborates with Strategic Account Business Operations in support of project scoping to ensure customer needs are addressed.
  • Provides leadership to various Miner Regions in support of meeting customer objectives.
  • Identify Potential Cross selling leads and will introduce other divisions into Strategic Accounts.
  • Collaborates with Truesource in service support needs for Non-Miner Areas.
  • Supports Digital Marketing efforts with success stories and white papers.
  • This position reports to the VP National Accounts.
  • Other duties as assigned by supervisor.

Requirements

  • Bachelors' Degree preferred.
  • National accounts experience (Dock/Door, Industrial B2B space a plus) minimum of 2 years direct selling into corporate relationships.
  • 5-10 years related experience in dock and door industry, including strategic account development, contract negotiation, competitive costing with price analysis, scorecard and metrics development.
  • Ability to execute strategic and tactical issues; experience with designing and executing processes.
  • In-depth knowledge of contracts and organizational upselling to corporations.
  • Outstanding negotiation skills.
  • Problem solver with a strong analytical mindset.
  • Strong relationship building skills; team building skills and conflict resolution skills.
  • Ability to influence, with strong communication skills.
  • Highly organized; project management skills and financial analytical skills.
  • Proficiency with Microsoft Office, including Word, Excel, Power Point, and Salesforce.
  • Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
  • Closely coordinates company executive involvement with customer management.
  • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.
  • This position may have direct report staff assigned to support responsibilities in specific customers.
  • This position requires extensive travel.

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