Refrigeration Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing expert technical support to customers, addressing inquiries, and troubleshooting issues related to heating systems and associated equipment.
This is an exciting opportunity for a Mechanical Engineer with knowledge of commercial or industrial heating systems to grow their career. You will work closely with the engineering and sales teams to support customer needs and deliver solutions.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues
- Diagnose and resolve technical problems with heating systems and associated equipment
- Offer expert guidance on product installation, maintenance, and operation to clients and team members
- Work closely with the engineering and sales teams to support customer needs and deliver solutions
- Maintain accurate records of customer interactions and technical issues in the support system
Requirements:
- Degree or diploma in engineering or a HVAC related field
- Experience of HVAC or refrigeration design or R&D
- Comfortable in a customer-facing environment
At WR HVAC | M&E, we are a leading recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers, and suppliers of heating, ventilation, air conditioning, and refrigeration equipment.
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