Location Management Specialist
3 days ago
We are seeking a dedicated and compassionate individual to join our team as a Location Management Specialist. In this role, you will be responsible for ensuring the smooth operation of our rented housing properties, providing exceptional service to our residents, and maintaining a safe and welcoming environment.
The ideal candidate will have previous experience in housing or care, with a strong ability to problem-solve and work with vulnerable client groups. A willingness to learn and adapt to new situations is essential, as well as excellent communication and interpersonal skills.
Responsibilities- Manage properties and support residents to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out
- Listening to residents and addressing issues before they become complaints
- Investigating and resolving complaints in a fair and timely manner
- Maintaining resident trust and confidence through effective communication and setting expectations
- Managing the location's budget and service charge accounts to ensure residents' homes are well maintained and repairs are completed to a high standard
- Ensuring the location is safe by conducting health and safety checks and risk assessments in accordance with policies and procedures
- Supporting residents to access services and connect with their community
As a Location Management Specialist with Anchor Hanover, you can expect a competitive salary of £28,000 - £30,000 per annum, depending on experience. You will also enjoy a range of benefits, including:
- A comprehensive training program to develop your skills and knowledge
- Ongoing support and supervision to help you succeed in your role
- A dynamic and inclusive work environment that values diversity and promotes equality
- Opportunities for career progression and professional development
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