Customer Service Field Advocate

2 weeks ago


Salford, Salford, United Kingdom E Gruppe Full time

E Gruppe seeks a highly skilled and motivated Customer Service Field Advocate to join our team in Manchester Central and Salford.

The successful candidate will play a vital role in helping customers resolve their debts by working closely with them to find solutions and reducing energy consumption.

Key Responsibilities:

  • Providing exceptional customer service by understanding the customer's needs and finding suitable solutions.
  • Identifying new tenants through face-to-face interactions, letting agents, and neighbors while adhering to Data Protection Act guidelines.

Requirements:

  • Prior experience in a customer-facing role with a genuine desire to help customers.
  • Basic computer skills and proficiency in using a smartphone and tablet.
  • Ability to live within the area and willingness to travel.
  • Full valid UK/EU driving license (preferably clean, but with a maximum of 6 points).
  • Potential to increase salary up to £40,171 by upskilling to fit gas and electricity meters.
  • This is a permanent role offering a market-leading benefits package, including 26 days' holiday + bank holidays, generous pension scheme, life cover, bonus, and flexible benefits with tax and/or NI savings.
  • E Gruppe is committed to equal opportunities and promotes a diverse and inclusive working environment, ensuring fairness for everyone.
  • We offer flexible working options, including full-time, part-time, and job share, and are Disability Confident Employers, interviewing disabled applicants who meet the minimum criteria.
  • We provide open access, inclusive talent networks for learning, development, and career growth.

Salary Estimate: £34,285 - £40,171 per annum.


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