Store Operations Manager

3 weeks ago


Brackley, Northamptonshire, United Kingdom Tesco Full time

About the role

As a Shift Leader at Tesco, you will play a key role in ensuring that our stores run smoothly and efficiently. This involves coordinating the store team to deliver an exceptional customer experience, supporting colleagues to achieve daily priorities, and maintaining a clean and well-presented store environment.

Key Responsibilities

Your main responsibilities will include:

  • Coordinating the store team to deliver a seamless shopping experience for customers
  • Supporting colleagues to achieve daily priorities and taking regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintaining a clean, tidy, and well-presented store environment
  • Supporting managers to coordinate seasonal, community, and charity events
  • Contributing to a great team atmosphere, that's inclusive of everyone
  • Providing exceptional customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service

What's required

To be successful in this role, you will need to be a great role model, comfortable taking the lead, and able to motivate and inspire your team to deliver beyond expectations. You will also need to be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.

What's in it for you

As a Shift Leader at Tesco, you will have the opportunity to develop your skills and experience in a fast-paced retail environment. You will also be part of a team that is committed to delivering exceptional customer service and providing a great shopping experience for our customers. Additionally, you will have access to a range of benefits, including flexible working, competitive pay, and opportunities for career development.



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