Customer Service Ambassador
5 days ago
Company Overview
Tesco is a leading retail company that values its customers and colleagues alike. We strive to provide exceptional service and shopping experiences, making us a favorite among locals and visitors alike.
About the Role
We are seeking a skilled and dedicated Customer Service Ambassador to join our team at the Guildford Superstore. As a key member of our store staff, you will be responsible for providing top-notch customer service, maintaining a clean and welcoming environment, and working collaboratively with colleagues to achieve sales goals.
Salary and Benefits
The salary for this role starts from £12.02 an hour, increasing to £13.15 for stores within the M25. You will also receive a range of benefits, including holiday pay, flexible working arrangements, and access to exclusive discounts and rewards.
Job Description
As a Customer Service Ambassador, your primary responsibilities will include:
- Providing exceptional customer service, greeting customers with a smile, and serving them with pride
- Building rapport with customers, ensuring they leave the store having experienced a great shopping trip
- Working well within a team and communicating openly with colleagues
- Meeting or exceeding sales targets through effective product knowledge and recommendation
- Maintaining a clean and organized store environment, adhering to health and safety standards
- Participating in seasonal, community, and charity events, creating a positive atmosphere for customers and colleagues alike
Required Skills and Qualifications
To succeed in this role, you will need:
- A passion for delivering great service, with excellent communication and interpersonal skills
- The ability to build strong relationships with customers and colleagues, fostering a positive and inclusive store culture
- Flexibility and adaptability, with a willingness to work varying shifts and meet changing sales demands
- A commitment to maintaining high standards of quality and productivity, with a focus on continuous improvement
Benefits
In addition to a competitive salary and comprehensive benefits package, we offer:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
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