E-commerce Operations Specialist

3 weeks ago


Oxford, Oxfordshire, United Kingdom Redefined Ltd Full time
E-commerce Operations Specialist

We are looking for an E-commerce Operations Specialist to join our team at Redefined Ltd. As a key member of our e-commerce function, you will play a crucial role in ensuring the smooth operation of our online sales process.

Your main responsibilities will include overseeing the picking operation, being the first point of contact for customer queries in store, and resolving queries efficiently. You will also work closely with our partners to deliver an excellent customer experience, providing timely feedback to aid in their personal development.

The successful candidate will have excellent communication and problem-solving skills, with a strong focus on ensuring customer satisfaction. You will also have opportunities to develop your skills and knowledge through our subsidised learning programme and other benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, and access to exclusive Partnership hotels.

Predicted Salary: £22,000 - £28,000 per annum.

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