White Goods Technical Trainer
4 weeks ago
Job Title: White Goods Technical Trainer
About the Role:
Pacifica, a leading provider of outsourced support and repair of domestic appliances, is seeking a highly experienced White Goods Technical Trainer to join its team. As a key member of the Training Department, you will play a central role in designing and implementing training plans, identifying needs, and developing training solutions within the context of the company values.
Key Responsibilities:
- Assist the Training Manager in designing and implementing training plans, identifying needs, and developing training solutions for all new Trainees and Engineers.
- Deliver in-house training programs, develop courses specific to services, and source external training requirements as needed.
- Promote a positive safety culture within Pacifica.
- Maintain and update training and reference materials.
- Build strong working relationships with key colleagues to identify training needs and implement solutions.
- Identify emerging issues and needs that will determine future demand for training across the functions within the Field Service Operation.
- Ensure Pacifica's health and safety processes are maintained.
Requirements:
- Minimum 3 years White Goods repair engineering experience required, with up to date working knowledge of washing machines, tumble dryers, dishwashers, refrigeration, and cookers.
- UK Full Driving Licence.
- Successful candidate needs to be a reliable and conscientious individual.
- Teaching qualification or willingness to work towards a teaching qualification (NCFE Level 3 Award in Education and Training & Assessing Vocationally Related Achievement).
- A strong desire and/or experience in developing and facilitating training courses and development solutions.
- Experience in coaching, mentoring, and developing others in a complex, fast-paced environment preferred.
- Ability to identify areas for improvement, bring measurable results, improve efficiency, and, where possible, save costs.
- Excellent people skills, and used to dealing and building good rapport with various levels of management.
- Excellent electrical safety knowledge.
- Experience of managing own workload consistently and effectively.
- A fresh, positive approach to training and development.
- Excellent communication style and ability.
- Ability to communicate clearly and effectively.
- Computer literate (Excel, Word, PowerPoint, etc).
Benefits:
- Competitive salary of £28,000 - £32,000 per annum basic dependent on experience.
- Company Pension scheme.
- 30 days annual holiday allowance including 8 bank holidays.
- Wellbeing and fantastic work-life balance.
- Excellent opportunities for progression and promotion within our business.
- Death in service benefit at 3x salary.
- Company online retailer saving portal.
- Complimentary MAP (Multi Appliance Protection) for your own home appliances.
- Costa card gift cards - monthly nominations by Team Managers.
- Entry into Monthly Cash Prize Draw.
- Opportunity to obtain NCFE Level 3 Award in Education and Training & Assessing Vocationally Related Achievement.
Reporting to: Training Manager
Hours of Work: 40 hours per week, Monday to Friday - flexible
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