Wellness and Lifestyle Director

5 hours ago

London, Greater London, United Kingdom The Emory Full time

Job Overview:

The Emory is seeking an experienced Wellness and Lifestyle Director to lead the operations, performance, and administration of our wellness club. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, product quality, operational efficiency, and staffing.

Main Responsibilities:

  • Elevate and refine our wellness concept to consistently deliver high-quality guest experiences.
  • Collaborate with internal departments to ensure seamless interactions across all aspects of our hotels.
  • Develop and implement effective spa marketing initiatives in partnership with our Sales and Marketing department.
  • Stay informed about industry trends locally and globally, identifying opportunities to enhance our offerings.
  • Apply specialist knowledge of health and wellness trends to inform spa operations and guest services.
  • Lead new team member onboarding, including departmental and hotel inductions, and provide continuous training and development.
  • Manage recruitment, selection, and scheduling to meet operational needs and ensure compliance with working time regulations.
  • Take direction from our Global Head of Wellness and Longevity regarding overall strategy and operational guidance.
  • Analyse monthly profit and loss statements, developing action plans to address variances and drive revenue and profitability in line with our annual budget.
  • Foster a positive team culture, promoting open communication, collaboration, and high standards of service.
  • Lead and motivate our wellness team to uphold hotel standards, delivering exceptional guest service and satisfaction.
  • Develop and execute a marketing plan to drive spa membership and manage member inquiries, hosting social and networking events to enhance engagement.
  • Promote retail product sales by ensuring team proficiency in product knowledge and upselling techniques.
  • Coordinate with Food and Beverage departments to meet the spa's culinary and beverage needs.
  • Identify opportunities to enhance profitability through effective diary management, cost control, and upselling.
  • Work with Human Resources to support recruitment, recognition, retention, and team development efforts, including succession planning.
  • Partner with our Learning and Development team to ensure comprehensive training strategies, including cross-training and leadership development.

About Us:

The Emory owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory, and Surrenne. Our purpose is to create stories of distinction, crafting unforgettable experiences that exceed expectations.

We are building on our heritage properties' reputation by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences worldwide.

Your Benefits:

  • A competitive salary package, estimated at £65,000 per annum.
  • An excellent benefits package, including enhanced Maternity and Paternity Pay, holiday allowance increase after 3 and 5 years of service, travel Season Ticket Loans, Pension Scheme*, Salary Sacrifice, Holiday Trading, Retail Discount, and more.
  • Subsidised monthly Podiatrist and Masseuse treatments, flu vaccination vouchers*, eye test vouchers and contributions towards glasses*, a dedicated Mental Health First Aiders & 24-hour colleague assistance helpline, On and off-site Occupational Health Service, Death in Service salary contribution, and various wellbeing activities focused on mental and physical health.
  • Instant colleague recognition and award programme with generous prizes, Colleague of the Month nominations with generous prizes, Additional paid day off to celebrate your Birthday, Internal transfer and promotion opportunities, In-house training and development team with a strong focus on career progression and personal growth, Long service awards, preferential room rates of £50 per overnight stay for yourself or your family across our hotels, Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount* across our hotels, Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.), Wedding and Baby gifts, Retirement functions.

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