Counter Lead Position
3 weeks ago
Job Summary
The Counter Lead is responsible for supporting the brand in driving sales turnover and market share through consistently remaining consumer focused; they are accountable for achieving this by reflecting a credible and professional brand image to all internal and external consumers at all times.
Sales and Service
• Maximize sales through selling, providing excellent service and retail standards
• Understand daily targets
• Keep up to date with additional sales avenues
• Analyze competitor activities and missed opportunities
• Effectively use social media to drive the business, protect and enhance the brand image
• Deliver the brand strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing and events initiatives, aligned to retailer activity
• Deliver excellence in execution of service, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an ambassador for the brand, ensuring brand values are represented and brought to life
• Manage all refunds and complaints in line with company guidelines
Operations
• Plan to ensure excellent standards at all times
• Review retail standards on a daily basis
• Ensure deliveries and stock movements are completed within agreed timeframes
• Implement auditable processes and administration as per company guidelines
• Minimize stock loss by implementing company security policies and procedures correctly
• Create and maintain a safe working environment for consumers
• Ensure health and safety responsibilities and operational activities achieve a minimum grading of 'Acceptable' during audits
Commerciality
• Manage daily replenishment
• Maximize sales performance by utilizing commercial reports
• Plan and deliver visual merchandising layouts, ensuring they are completed to guidelines and within agreed timescales
• Identify stock package issues and take corrective action
• Effectively manage promotions and discounts in line with company guidelines
Qualifications
• Must have experience in a fast-paced retail environment
• Ability to drive self-development
• Commercial understanding and awareness of the industry
• Effective communication, organization, and prioritization skills
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