Service Delivery Technical Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time
Job Title: Service Delivery Technical Manager

Job Reference: J-18808-Ljbffr

Location: Midlands

Salary: £75k + bonuses

About the Role

We are seeking an experienced Service Delivery Technical Manager to join our team at Agile Recruitment Ltd. As a key member of our account team, you will be responsible for managing the service delivery function to our clients, ensuring customer satisfaction and adherence to contractually agreed service levels.

The ideal candidate will have a strong background in ITIL service management, with experience in managing cloud environments such as Microsoft Azure. You will have excellent written and verbal communication skills, with the ability to tailor messages to suit the audience.

You will be responsible for end-to-end management of the service management function, including service management, incident management, change management, and problem management. You will also oversee the transition of support of new or changed services into the managed services scope.

Key Responsibilities
  1. Manage the service delivery function to our clients, ensuring customer satisfaction and adherence to contractually agreed service levels.
  2. Oversee the transition of support of new or changed services into the managed services scope.
  3. Ensure adherence to contractually agreed service levels with the client.
  4. Define and adhere to boundaries of what is 'BAU' and what is 'Project Work'.
  5. Track contractual metrics and produce monthly and weekly status reports.
  6. Focus on operational management while possessing foresight for tangible continuous improvement.
  7. Act as the escalation point of contact for out-of-hours and critical business periods.
  8. Keep on top of project financials and agreed project margins.
  9. Ensure that critical incidents are managed closely with high focus and appropriate communication to stakeholders.
Requirements
  • ITIL v3 Foundation (Minimum), ITIL Expert (Desired)
  • At least 12-15 years in an ITIL based service management environment, with at least 6-8 years in an ITIL Service Manager role
  • Excellent written and verbal communication skills
  • Experience managing in a cloud environment such as Microsoft Azure
  • Ability to tailor messages to suit the audience
  • Good understanding of enterprise-grade application architecture and how applications work with infrastructure is desirable
  • Hands-on technical knowledge and experience, particularly infrastructure (e.g., Database Administration, Operating Server Administration, Virtualization, Cloud Computing, Hardware, Storage, Networks) is an added advantage
  • Experience working in an onshore-offshore model is mandatory
  • Prior experience of working in a multi-vendor environment is extremely desirable
  • Ability to demonstrate tangible continuous improvement that has been implemented
  • Must be an excellent team player
  • Good documentation and presentation abilities are mandatory
  • Highly committed, motivated, and self-starter – must be able to give directions rather than waiting for guidance
  • Ability to work with a diverse group of technically experienced resources – must be able to demonstrate experience with managing conflicts and disagreements in the workplace
  • Upsell and Cross-Sell abilities highly desirable

This is an urgent opportunity, and we are looking for someone who can start as soon as possible. If you are interested in hearing more, please reply with a copy of your CV, an indication of your availability and salary expectations, and you will be contacted by return.

  • Service Delivery Technical Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Job Title: Technical Service Delivery ManagerAgile Recruitment Ltd is seeking a seasoned ITIL-aligned Service Delivery Manager to join our team. As the Account SDM, you will own the management and delivery of the service to the customer to the specified SLA's, ensuring customer satisfaction and service delivery, while driving continuous improvement and...

  • Service Delivery Technical Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Job Title: Technical Service Delivery ManagerJob Reference: J-18808-LjbffrLocation: MidlandsSalary: £75k + bonusesAbout the RoleWe are seeking an experienced Technical Service Delivery Manager to join our team at Agile Recruitment Ltd. As a key member of our account team, you will be responsible for managing the service delivery function to our clients,...

  • Service Delivery Technical Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Job Title: Technical Service Delivery ManagerJob Reference: J-18808-LjbffrLocation: MidlandsSalary: £75k + bonusesAbout the RoleWe are seeking an experienced Technical Service Delivery Manager to join our team at Agile Recruitment Ltd. As a key member of our account team, you will be responsible for managing the service delivery function to our clients,...

  • Service Delivery Technical Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Job Title: Service Delivery Technical ManagerJob Reference: J-18808-LjbffrLocation: MidlandsSalary: £75k + bonusesAbout the RoleWe are seeking an experienced Service Delivery Technical Manager to join our team at Agile Recruitment Ltd. As a key member of our account team, you will be responsible for managing the service delivery function to our clients,...

  • Service Delivery Technical Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Job Title: Service Delivery Technical ManagerJob Reference: J-18808-LjbffrLocation: MidlandsSalary: £75k + bonusesAbout the RoleWe are seeking an experienced Service Delivery Technical Manager to join our team at Agile Recruitment Ltd. As a key member of our account team, you will be responsible for managing the service delivery function to our clients,...

  • Service Delivery Technical Manager

    5 days ago

    Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

    Technical Service Delivery Manager, Hybrid role, Midlands, £75k + bonusesAs the Account SDM, you will own the management and delivery of the service to the customer to the specified SLA's, ensuring customer satisfaction and that service is delivered. You will also drive continuous improvement and innovation, ensuring that the company receives value for...

  • Technical Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that will require 3 days per week on site from our Birmingham officeAbout the RoleBT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies. The successful candidate will...

  • Technical Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that will require 3 days per week on site from our Birmingham officeAbout the RoleBT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies. The successful candidate will...

  • Technical Delivery Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that will require 3 days per week on site from our Birmingham office.BT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies. The successful candidate will need to...

  • Technical Delivery Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that will require 3 days per week on site from our Birmingham office.BT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies. The successful candidate will need to...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job DescriptionThis is a hybrid role that requires 3 days per week on-site from our Birmingham office. The BT Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and stakeholders while...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job DescriptionThis is a hybrid role that requires 3 days per week on-site from our Birmingham office. The BT Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and stakeholders while...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that requires 3 days per week on-site from our Birmingham office. To be considered for an interview, please ensure your application is complete and in line with the job specifications found below.BT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job Title: Technical Delivery ProfessionalThis is a hybrid role that requires 3 days per week on-site from our Birmingham office. To be considered for an interview, please ensure your application is complete and in line with the job specifications found below.BT's Networks team is seeking a Technical Delivery Manager to deliver a complex project of physical...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Technical Delivery Manager to join our Networks team at BT Group. As a key member of our team, you will be responsible for delivering complex projects of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and stakeholders...

  • Technical Delivery Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Technical Delivery Manager to join our Networks team at BT Group. As a key member of our team, you will be responsible for delivering complex projects of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and stakeholders...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    {"title": "Technical Delivery Manager", "content": "Job SummaryWe are seeking a highly skilled Technical Delivery Manager to join our Networks team in Birmingham. As a key member of our team, you will be responsible for delivering complex projects that involve physical infrastructure and virtual environments, using agile methodologies.You will need to manage...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    {"title": "Technical Delivery Manager", "content": "Job SummaryWe are seeking a highly skilled Technical Delivery Manager to join our Networks team in Birmingham. As a key member of our team, you will be responsible for delivering complex projects that involve physical infrastructure and virtual environments, using agile methodologies.You will need to manage...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job DescriptionThis is a hybrid role that will require 3 days per week on site from our Birmingham office. The BT Networks team is looking for a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and...

  • Technical Delivery Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom BT Group Full time

    Job DescriptionThis is a hybrid role that will require 3 days per week on site from our Birmingham office. The BT Networks team is looking for a Technical Delivery Manager to deliver a complex project of physical infrastructure and virtual environments, embracing and applying agile methodologies.Key ResponsibilitiesManage multiple workstreams and...