Resales Consultant
2 months ago
We are seeking a highly skilled Resales Consultant to join our Residential Investment team. As a key member of our team, you will be responsible for managing a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.
The Role:- Progress shared ownership resale and interim staircasing cases to exchange and completion.
- Communicate effectively with leaseholders, legal teams, and internal/external stakeholders.
- Provide advice on lease interpretation and relevant legislation to customers and colleagues.
- Maintain accurate records and manage cases using internal databases and case management systems.
- Prepare and present weekly pipeline reports to management.
- Stay up to date with legislation and technical knowledge relevant to the role.
- Ensure compliance with MTVH policies, GDPR, and industry best practices.
- We are looking for a candidate with previous experience in a similar role, ideally within shared ownership resales or conveyancing, with strong customer service and case management skills.
- Key requirements include:
- Practical knowledge of shared ownership products and relevant legislation.
- Experience managing high-volume transactions independently to meet targets.
- Ability to interpret leases and provide advice on leasehold issues.
- Strong communication skills and a customer-focused approach.
- Experience working with a range of IT systems and databases.
3-month contract with the potential for temp-to-perm. The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.
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Sales Services Consultant
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