Resales Consultant

2 months ago


West End of London, Greater London, United Kingdom Service Care Solutions Full time
Resales Consultant

We are seeking a highly skilled Resales Consultant to join our Residential Investment team. As a key member of our team, you will be responsible for managing a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.

The Role:
  • Progress shared ownership resale and interim staircasing cases to exchange and completion.
  • Communicate effectively with leaseholders, legal teams, and internal/external stakeholders.
  • Provide advice on lease interpretation and relevant legislation to customers and colleagues.
  • Maintain accurate records and manage cases using internal databases and case management systems.
  • Prepare and present weekly pipeline reports to management.
  • Stay up to date with legislation and technical knowledge relevant to the role.
  • Ensure compliance with MTVH policies, GDPR, and industry best practices.
The Candidate:
  • We are looking for a candidate with previous experience in a similar role, ideally within shared ownership resales or conveyancing, with strong customer service and case management skills.
  • Key requirements include:
    • Practical knowledge of shared ownership products and relevant legislation.
    • Experience managing high-volume transactions independently to meet targets.
    • Ability to interpret leases and provide advice on leasehold issues.
    • Strong communication skills and a customer-focused approach.
    • Experience working with a range of IT systems and databases.
The Contract:

3-month contract with the potential for temp-to-perm. The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.



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