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Senior Field Service Engineer

2 months ago


Beaconsfield, Buckinghamshire, United Kingdom Bowdon Associates Limited Full time

Job Title: Senior Field Service Engineer

Company: Bowdon Associates Limited

Job Type: Full-time

Location: South West (UK)

Job Description:

We are seeking an experienced Senior Field Service Engineer to join our team in the South West region. As a Senior Field Service Engineer, you will be responsible for maintaining a high standard of service and repair on all cleaning equipment, ensuring the delivery of a world-class service experience.

Key Responsibilities:

  • Maintain a high standard of service and repair on all cleaning equipment
  • Regularly communicate with Regional Service Manager
  • Maintain, accurately diagnose, and repair the full range of Industrial Cleaning Equipment, including Municipal
  • Complete documentation of work orders promptly on Oneview FS365, ensuring accurate records are created
  • Control van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
  • Effectively communicate daily with regional scheduler to assist operations
  • Identify and communicate sales leads to relevant sales person
  • Promote healthy relationships with customers and the One Professional Team
  • Maintain tools and equipment to a satisfactory and safe condition
  • Participate in on-job coaching with Regional Manager, ensuring personal development plan is relevant
  • Elevated duties in absence of Regional Manager, if required
  • Attend reactive weekend on-call work orders, as required

Requirements:

  • 3 GCSEs at Grade 4, or equivalent, including English and Maths
  • Formal mechanical/electrical qualifications
  • Proven experience in the service and/or cleaning industry, or willingness to fast-track through training
  • Fantastic communication skills, with the ability to work well in a team
  • Excellent organisational skills
  • Able to improvise and be conversant with customers
  • Experience with electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines
  • Experience with Municipal Cleaning Equipment, Fork trucks, HGV, Plant Hire, Horticultural, and Agricultural Machinery
  • Full UK driving licence essential
  • Willingness to travel and stay overnight, if required
  • Some training will take place in Europe, so ideally a passport is required

What We Offer:

  • Competitive salary
  • Performance-related annual salary increases
  • Mon-Fri, 40 hours per week (minus 1/2 hour lunch, unpaid per day)
  • Overtime available, but not guaranteed (OTE £50K)
  • Fully expensed company vehicle (with optional private use, if required)
  • All tools supplied
  • Pension scheme
  • Discretionary bonus scheme
  • 26 days annual holiday + bank holidays (increases with service)
  • SIMPLYHEALTH Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on company products