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Senior IT Engineering Manager

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom BET365 Full time
About the Role

We are seeking a highly experienced Senior IT Engineering Manager to lead and manage our IT engineering capabilities across Technical Services. As a key member of our team, you will be responsible for developing and delivering our technology services to our internal customer base.

Key Responsibilities
  • Technical Leadership: Provide technical guidance and leadership to our IT engineering teams, ensuring the smooth and efficient operation of our services.
  • Cloud and Unified Communications Expertise: Drive the adoption of cloud technologies and unified communications, ensuring scalability, cost efficiency, and data security.
  • Process Improvement: Collaborate with cross-functional teams to identify pain points and bottlenecks in the user journey, implement improvements, and measure the impact on user satisfaction and productivity.
  • Technology Transformation: Contribute to the overall plans and execution of our technology transformation strategy for key service platforms, working closely with IT teams and stakeholders.
  • Service Quality Development: Evaluate continuously the services provided, including the use of metrics such as key performance indicators, outcome-driven metrics, objectives, and key results.
  • Team Management: Mentor and establish clear personal development plans and career paths in your team, as well as training, 1-2-1, and deputising as and when required.
Requirements
  • Extensive Experience: Substantial experience in a senior role, leading and developing technical engineering functions and teams.
  • Technical Expertise: Extensive experience in delivering, supporting, and operating enterprise-level technologies across various products and platforms, including messaging, unified communications, telephony, collaboration, cloud technologies, virtualisation, and automation.
  • Organisational and Technological Transformation: Experience in organisational and technological transformation, with a proven track record of driving change and improvement.
  • Stakeholder Management: Ability to collaborate with people from different disciplines, with excellent stakeholder management skills.
  • Self-Motivated: Self-motivated with the ability to use initiative and prioritise proactively.
  • Outcome-Focused: Outcome-focused, delivering at pace and successfully.