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Night Guest Service Manager

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company, overseeing over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What We Offer
  • Hotel discounts portfolio-wide, with staff rates and up to 50% off food, beverage, and spa
  • Wagestream, allowing you to access up to 40% of your pay as earned and set automatic savings for financial wellbeing
  • 24/7 access to our employee assistance program
  • Career and lifestyle breaks, enabling you to take time off for key life events
  • Volunteer days, up to two days per year to support a charity of your choice
  • Free car parking, EAP program, and uniform
About the Role

As Night Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night. You will be an ambassador for the hotel, delivering exceptional service to all guests. Your key responsibilities will include:

  • Conducting a minimum of 2 security checks per shift, focusing on fire safety and overall security
  • Performing the nightly audit to close the day's business and liaising with the accounts team for accuracy
  • Recruiting, training, and developing the Night team to provide an exceptional guest experience

You will be based in the Hampton by Hilton Stockton branch, part of a team of passionate individuals who strive for excellence.

Requirements

To succeed in this role, you should have:

  • Previous hotel experience
  • Experience leading a team
  • Proficient IT skills

We are looking for a dedicated and skilled individual to join our team. If you are passionate about delivering exceptional service and ensuring the safety and security of our guests, we encourage you to apply.